It is a great feeling to share more great news with you again!

A well-known software marketplace Capterra.com which helps businesses to find the right software, announced that Teamgate earned #1 spot on their Top 20 Most User-Friendly CRM Software report!

All of the options are measured by a combination of their usability, customer services offered, and customer reviews.

On September 25 of 2015 Capterra was acquired by Gartner Inc.  (NYSE: IT)

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Related: Teamgate Receives A Very Positive Review From CompareCamp

The Ranking Metodology Guide

Capterra tested these tasks:

1. Create a lead
2. Add a task
3. Add interaction/note
4. Set reminder to follow up
5. Change lead status to “qualified”
6. Attach a document
7. Generate a report

* These 7 common tasks were tested for usability testing.

Also,  usability, customer service and reviews were measured.

Usability:

• Task completion time
• Clicks to complete task
• System Usability Score (SUS)*

* SUS – a questionnaire that measures perceived ease of use.

Customer service:

• Implementation (configuration options offered)
• Training (resources offered)
• Support (services offered)

Reviews:

• Ease of Use
• Customer Service

 

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For a full report on Capterra, click here.